Where is my order?
What is the returns and refund policy?
Which payment options do you accept?
When will the payment be taken?
Do you deliver to my country?
What address details do you need for delivery?
Please provide accurate address details to avoid any unnecessary delivery delays.
How do I exchange an item?
How can I choose the currency I pay in?
Is my personal information kept private?
We have implemented Internet security technology to ensure that it is safe for you to shop with us. We use Internet standard encryption technology to scramble your Personal Data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security. Additionally we do not hold any of your credit card details anywhere on our website. They are simply passed securely to our payments processor for authorization by your bank.
How long does delivery take and how much does it cost?
Can I change or amend my order once it has been placed?
Do you offer a repairs service?
PRET-A-BEAUTE does not offer a repairs service. In case any of your jewelry is damaged you should contact the designer’s house directly. Please read our Jewelry Care section to properly care for your jewelry.
What size ring do I need?
To find out what size you need, please refer to our sizing guide or visit your local jewelers, where you can usually have your ring size measured.
Can I shop without creating an account?
Yes. By default you can order as a guest without creating an account. Should you like to create an account simply press on Log in and add your personal information.